Delighting the customer: Ideas become a vehicle for delivering value

Posted by Christian Moreno López
Apr 15, 2015 3:17:00 PM

Delighting the customer: How a great idea becomes a vehicle for delivering value

Delighting the Customer is a common buzzword, understood at Tiempo as helping our customers achieve their business objectives. Many businesses claim that this is their practice, but it is worthwhile to take a close look at what it practically means. Research in service-oriented businesses has found that customers clearly appreciate efforts to “delight” them, but there is no strong correlation between this concept and customer loyalty, or repeat business. At Tiempo, we go beyond the tried and true. We extend the notion of Delighting the Customer into a productive, rewarding engagement with positive repercussions for both of the companies involved. In today’s blog post, we discuss what it takes to bring this about.

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Topics: Nearshore Software Development, Delivering Value, Delighting the customer

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Talent management and professional development paramount to success

Posted by Maria Gotes
Jan 13, 2015 9:23:00 AM

In building unique software, Tiempo talent management and professional development are paramount to our clients’ success

In talking with Tiempo Development employees and people who know how businesses work, we often hear that we provide far more training, mentoring, and career development than is common in our industry. Word-of-mouth and surveys tell us that our work environment is more collaborative and collegial, encourages more participation, and considers individual needs more than is customary in many businesses. A 2013 workplace satisfaction survey by SG Buzz, the online resource of Software Guru, the leading forum for Latin American software professionals, placed Tiempo Development in the ninth position in a round-up of the 20 best companies to work for—in a league with industry giants like Microsoft, Intel, Oracle, and HP.

Why should this matter to clients? Because our professional development and talent management translate directly into the quality of the unique, specialized software we build in our nearshore development, as well as the velocity of the process.

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Topics: Software Development, Tiempo 2.0, Delighting the customer

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