FAQs

Our answers to your most frequently asked questions.

We are doing everything possible to protect our team members, suppliers, and clients, while minimizing business disruptions. All Tiempo employees are currently working from home offices. Great care has been taken to ensure Tiempo and client-specific security requirements are met through a Zero Trust Network. Travel is restricted except in extreme circumstances and social distancing is mandated based on guidelines from our public health officials.

During this time we are placing an even greater emphasis on understanding our clients’ changing needs and going the extra mile to help them overcome today’s challenging business environment.

The number of cases and deaths due to Covid 19 is far less in Mexico than many other countries. Currently Mexico has experienced approximately 4% of the cases reported in the United States. For the latest information, visit the John Hopkins Covid Resource Center.

Although it is a slight oversimplification, you can expect nearshore rates to be 25% – 30% higher than India or Eastern Europe and 25% – 50% less than the United States. Experienced buyers will tell you while price is always important, buying solely on price is not sound. Generally, outsourcing offshore might make sense when cost is a main driver, you have internal PMs offshore, or you need to stand up a 24/7 operation. Nearshore is preferable when collaboration and tight alignment with business objectives is paramount, you wish to reduce US development costs or you’re concerned over IP protection.

To measure our client experience, twice a year, we implement Tiempo Pulse, a Net Promoter Score measurement that identifies client satisfaction and loyalty. Results from February 2020, gave us a promoter score of 60. According to Gartner, the world’s leading research and advisory, this is considered ‘best in class’ and would rank Tiempo 4th among the top 100 US brands.

Yes, this is one of the advantages of nearshoring or outsourcing for that matter. It requires that scrum masters and ERMs have good visibility of the sprints ahead so they can anticipate required changes in team composition, whether the need is to scale up, scale down or add specialist resources. Managing a pool, (which is an integral part of the Tiempo business model), where team members can be pulled from or added to provides valuable flexibility for clients.

Resources in the pool are continually being upgraded through training and groomed for upcoming opportunities.

Our rates are blended and depend on a number of variables, the most significant being the composition of the team – skills, competencies and positions required to meet the clients’ budget and timelines. Our clients tell us that they normally pay between 50% and 75% percent of the fully loaded costs for US resources, depending on the US metropolitan area.

Tiempo operates state of the art development centers in Monterrey (Central Daylight Time), Hermosillo (Pacific Standard Time) and Guadalajara (Central Daylight Time). This alignment of time zones with the United States facilitates easy daily interactions between clients and our teams. This is a critical component to our agile leadership and results. Further, relatively short flights allow teams to get face to face, which we advocate, especially early on in the relationship.

It depends entirely on the client’s needs. There are generally three common ways teams are staffed.

    1. Most clients have one or more dedicated teams that remain relatively static on an ongoing basis. In many cases, team members stay with the same client for years.
    2. Some teams supplement static members of the team with fractional resources that come and go on an as needed basis. These fractional resources commonly include Architects and Product Managers.
    3. Some clients use teams that are more dynamic, where they flex up capacity over time to meet changing requirements like rush release dates or changing deadlines.

The Tiempo value proposition is very simple: We deliver high-performing teams, in a nearshore model to create ultimate outcomes from our clients. For 14 years, we have created a culture and refined a set of processes that have allowed us to build world class software solutions.

One of these special processes is called Tiempo Quality Systems or TQS. TQS is our extension of agile development principles that ensures product release dates are met with the anticipated functionality by planning and configuring more than 50 aspects of software development. TQS is a proprietary method for quality, predictability and scalability that compiles all our best practices with a flexibility to include any special client requirements. TQS results in higher quality software, predictable time to market and fewer unanticipated challenges throughout the software life cycle.

It is a requirement that all our team members speak English well. It is a condition of employment. Further, cultural similarities between the US and Mexico and shared time zones are important to ensure effective communication and understanding between parties.

Clients generally engage with Tiempo in one of three ways:

  1. Tiempo Teams – High performing, built-to-suit agile teams that work on an ongoing basis.
  2. Tiempo Flex – On-demand projects that can have fixed scope and duration.
  3. Tiempo Consulting – Business and technical analysis and best practices.

While KPIs vary somewhat by clients and project types, in most cases we measure productivity by comparing committed and delivered story points for each sprint. How big was the story and did we deliver as promised? Other performance metrics used by Tiempo include Reliability, Focus Factor and Average Velocity.

Depending on the client, quarterly or biannual governance meetings are held to ensure alignment of priorities. Solution Engineers, Engagement Release Managers and Executive sponsors are always present. These regular meetings include peer-to-peer governance review for transparency, objective setting and performance assessments.

Keeping our employees happy, productive and retained is a critical success factor at Tiempo. That is why clear career paths are designed and tracked for each and every employee, and evaluation is conducted regularly. That’s why we are meticulous about putting the right people on the right jobs. It is one of the reasons we have a culture department and culture fit is among the highest priorities in the hiring process.

In addition to standard industry and technical training, virtual training academies are operated where employees champion their expertise with peers to accelerate certifications and broaden expertise. Focus groups are used to better understand each employee’s personal experiences, challenges and opportunities.

When employees do leave, Tiempo owns the replacement and ramp process and through the pool can minimize any disruption to productivity.

Tiempo manages an on-going pool of talent and a resource called the “Capability Engine” designed to meet the need for a quick ramp and shorter time to client value. A senior Engagement Manager and Solution Engineer are assigned before a contract is signed. Team composition is planned during early discovery calls and refined through subsequent technical sessions to be ready at Sprint 0.

It is normal for Tiempo to meet 85% of the staffing requirement from the pool and recruit the remaining 15%. Although it can vary by client requirements, most teams are at full capacity by the end of the second sprint.

Most Tiempo clients fit into a couple of profiles. The largest group is software-enabled enterprises with top line revenue between $50m and $2b that use technology to drive strategy and services. A second group is Independent Software Vendors (ISVs) with top line revenue between $10m and $1b looking to roundout their development capability with a nearshore partner. Many of our clients are US-based companies focused on application modernization and cloud migration strategy, design and implementation. Most are interested in getting products to market quickly and profitably and moving from major to continual release.

Nearshore development offers a variety of proven advantages over traditional outsourcing. Technical leadership at reduced costs is often cited by clients as the primary benefits of nearshoring, but there are many other advantages that result in higher productivity of teams and better client outcomes over time. These include the same language, similar time zones, availability of talent, better infrastructure, cultural affinity and proper protection of intellectual property. Learn more about the top 10 benefits of nearshoring.

As a professional services firm, few areas are more important than finding, hiring, developing and retaining the top talent in Mexico. Our recruiters start with a screening process that focuses on experience, culture fit and certifications. It is mandatory that the candidates align with the six core values that Tiempo was built on. If there is not adequate cultural alignment, the candidate is disqualified. Step two includes a technical interview with one or more of Tiempo’s technical teams. In addition to certifications, does the candidate demonstrate an insatiable appetite to learn and stay current with the latest technologies? Does the candidate have what it takes to accelerate value for our clients? In some cases, based on the client’s preference, a second technical interview will happen with the client before a background check and offer is prepared.

Most clients come to Tiempo from either US-based outsourcing arrangements, offshore outsourcing arrangements or are new to outsourcing and have decided to replace part or all of their internal development capability. Companies previously using US-based outsourcing companies or those replacing internal resources are often looking for greater expertise and scale or better pricing. Those coming from offshore are often frustrated by culture, language and time zone barriers that translate to missed releases or quality issues. In all cases, they are experiencing some level of pain they want to alleviate.

Some of our clients run a hybrid model using all three types of resources. Those hybrid-model clients tell us they value most our technical leadership, our ability to morph culturally with their internal teams and most importantly, the business outcomes we deliver.

Companies nearshore for a variety of reasons. For some companies, they need to scale quickly or add talent they cannot find or afford in their local markets. Others like the fact that they do not have to invest in the overhead of equipment, facilities, career plans and HR. Others have learned that having the flexibility to switch team members as technology requirements change provides better, faster outcomes. Companies that are less mature in their agile practices benefit from methodology leadership and coaching a partner can provide.

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