Application Maintenance and Support

Keeping your technology running at peak performance

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Let Tiempo Handle Your Application Maintenance and Support

Tiempo Development manages the day-to-day tasks of application maintenance and support to ensure your systems deliver optimal service-level outcomes, allowing your team more time to pursue the transformative, high-value initiatives that help you grow.

Tiempo works with your team to establish the service levels and performance goals for the applications you rely on, whether it be mobile, on-premises, or cloud-hosted.

You’ll have a supportive partner on your side, with ongoing application maintenance that keeps business operations online and on track, so you can focus on big-picture business decisions.

 

Application Maintenance Starts by Resolving Immediate Issues and Identifying Opportunities for Improvement

Before getting started, we’ll document the success criteria for metrics like performance, uptime, and responsiveness. Uptime is critical to every client; we often facilitate uptimes of 99% or higher for service infrastructures, and 99.99% or higher for externally-facing websites.

From there, we’ll analyze your current operation, reviewing infrastructure conditions to find out if there are any immediate issues that pose a threat to your system, and if that’s the case, we’ll resolve them right away.

During that initial assessment, Tiempo also identifies and isolates opportunities for improvement — whether that means addressing efficiency issues or helping you work toward accomplishing a specific business objective, the first phase of our collaboration is all about improving critical performance.

What’s more, Tiempo doesn’t take a defensive approach by addressing problems when they come to the surface. We also take a proactive approach, catching vulnerabilities and bugs early to ensure that the software your employees and customers depend on meets performance, stability, and usability goals.

Following the initial round of assessment and repairs, we monitor your applications remotely, checking in with regular reports and an open-door communication policy. All of Tiempo’s application maintenance and support activities are fully transparent

When performance conditions drop below acceptable thresholds or there’s a threat to the system, automated alerts let us know right away so we can snap into action and correct problems before it impacts the business.

 

Application Maintenance and Support Services Drive Better Outcomes

Working with Tiempo Development means you’ll gain a long-term partner invested in your success. We’ve worked with many of our clients for years, which allows us to get to know the ins-and-outs of their network and applications.

Over time, we’re able to collect large datasets that help us identify the patterns and performance trends linked to downturns or disruptions. Using those insights, your Tiempo team continuously works toward improving the performance, availability, and usability of your applications and infrastructure. This way, you’ll stay connected and avoid interruptions that can cost you time and money.

Tiempo’s application maintenance and support services allows you to tap into the expertise of seasoned technicians with many years of experience, hard won through front-line engagements.

Whether your goal is to collaborate with software development teams or take advantage of our consulting services, Tiempo’s application maintenance team can ensure a smooth hand off with complete knowledge transfer.

Our Expertise

No matter whether you want to modernize a legacy software environment, build a new platform, or envision unheard-of capabilities that may rock an industry, you can rely on Tiempo to apply the right technologies to your business strategies.

Clearly, Tiempo has a very mature practice of identifying the right resources to participate in high-performance teams and managing them to achieve the outcomes clients seek.

Sean Sullivan, CTO CBT Nuggets

Tiempo continues to get better with every challenge we present to them, and they excel when it comes to the mastery of agile methodology and Microsoft technology especially. I look forward to the results of our continuing collaboration.

Robert McEwin, Director of Engineering Tripwire

Tiempo offers a highly experienced group of technologists with a wealth of diverse skills and insights. This increases the value of Tiempo for us.

Mike Fujikawa, IT Director ATA Retail Services

Tiempo completed the work within our short timeframe and delivered a powerful solution. This would have taken much longer to accomplish with other vendors.

Jim Richards, Chief Strategy Officer Annexus Group

Not having to wait 15 hours to talk on the phone or hold our projects for days to have an overseas firm fly to U.S. is a huge advantage.

Aaron Lerner, VP of Research and Development Tripwire

We Deliver Ultimate Outcomes

The companies that come to Tiempo for their development needs, come to us looking for a partner. The perfect company that can share their values, their goals, and can be there for every step of their journey. The relationships we build with our clients and the value we add make them better in the process. When outsourcing your software development, get more than just resources. Get Ultimate Outcomes.

https://cdn.tiempodev.com/wp-content/uploads/2019/05/23163226/Tiempo-CaseStudy-Tripwire-II-v1.pdf
Tripwire II Case Study

"Tiempo continues to get better with every challenge we present to them, and they excel when it comes to the mastery of agile methodology and Microsoft technology especially. I look forward to the results of our continuing collaboration."

- Robert McEwin, Director of Engineering, Tripwire

https://cdn.tiempodev.com/wp-content/uploads/2019/05/23163226/Tiempo-CaseStudy-ATARetail-v1.pdf
ATA Retail Services Case Study

"Tiempo offers a highly experienced group of technologists with a wealth of diverse skills and insights. This increases the value of Tiempo for us."

- Mike Fujikawa, IT Director, ATA Retail Services

https://cdn.tiempodev.com/wp-content/uploads/2019/05/23163226/Tiempo-Case-Study-CBT-Nuggets.pdf
CBT Nuggets Case Study

“Clearly, Tiempo has a very mature practice of identifying the right resources to participate in high-performance teams and managing them to achieve the outcomes clients seek.”

Sean Sullivan, CTO, CBT Nuggets

Benefits of Nearshore

Tiempo is widely recognized as one of the leading software engineering companies in the US. Putting to work nearshore engineering resources and high-performance teams with a relentless focus on client outcomes, Tiempo designs, builds, and deploys software that delights clients.

Experts in Software, Culture and Leadership

Tiempo offers more than just resources to supplement your team. Our teams add value to every engagement by providing their vast expertise on a variety of topics including Agile, DevOps, Microservices, Leadership, Team Dynamics, and Outsourcing Strategy.

https://www.tiempodev.com/blog/microservices-whitepaper-2018/
Microservices White Paper

Considerations for aligning your organization for a successful Microservices initiative.

https://www.tiempodev.com/blog/devops-whitepaper-2019/
DevOps White Paper

An expert perspective on how to make DevOps work in your organization.

https://www.tiempodev.com/blog/hpt-whitepaper-2019/
High-Performing Teams White Paper

A review of how the right nearshore partner can set you up for success.

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